Question 1

How do I view my order history?

Accepted Answer

To view your order history you can click on top of your menu that state 'Orders' or going into your 'account setting' and selecting orders in the drop down.

In this section you will find all of your orders and the statues of your order.

Question 2

How do I update my order or edit it?

Accepted Answer

If you want to update your order or edit it please contact our support team at support@topdeliveryuk.comIf you want to see any updates on your orders, visit your orders page.

Question 3

How do I track the statues of my order?

Accepted Answer

You can track the statues of your order by visiting the orders page, there you will see the statues of your order. This will show if it is fulfilled, shipped, and delivered. If you wish to discuss the statues of your order in more depth with one of our representatives, please contact: support@topdeliveryuk.com.

Question 4

How do I cancel my order

Accepted Answer

If you wish to cancel your order with us, please contact support@topdeliveryuk.com referencing your name and order number.

Question 5

How do I get a refund?

Accepted Answer

if you are unsatisfied with your order being damaged and arriving late, contact support@topdeliveryuk.com requesting a refund with your references such as name, order number, and proof of photo supporting this.

Question 6

How can I view my weekly subscription?

Accepted Answer

To view your subscritions, click on your account profile and you will be prompted with 5 options, click the "My Subscritions" option. This will allow you to view and manage your subscriptions you've purchased.

Question 7

How can I cancel my weekly subscritions?

Accepted Answer

To cancel your weekly delivery subscription, click on your account profile and you will be prompted with an option called "My Subscriptions". This will take you to your subscriptions, you can manage or cancel your weekly subscriptions in this screen.

Note: You must have an account with us to do this.

Question 8

What is the basket limit order?

Accepted Answer

No basket limit.

Question 9

Who ships the products?

Accepted Answer

At TopDeliveryUK, we ship all across the UK.As the packages can be heavy, we have couriers such as DPD, UPS, Evri, and Amazon that are responsible for delivering your package right to your doorstep. TopDeliveryUK covers extra fees while you can enjoy a free delivery from same-day, next-day, and 2-7 day delivery.We also have our own TopDeliveryUK drivers who deliver locally for bigger orders.

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